Refunds & Cancellations

1. How you’re charged

• Your first chat with an astrologer is free.
• After that, you add money to your AstroKshetra wallet through the Apple App Store or Google Play, using your store account and subject to their terms.
• Consultations are charged per minute from your wallet balance, at the astrologer’s rate shown in the app before you start.
• From time to time we may add promotional or bonus credit to your wallet. It behaves like balance in the app but has no cash value.

2. Cancelling

• You can end a consultation at any time — you’re charged only for the minutes used.
• A completed wallet recharge can’t be “cancelled”, but the balance stays in your wallet for future consultations. It doesn’t expire.
• You can stop using AstroKshetra and delete your account and data at any time from Settings — see section 5 for what happens to an unused balance.

3. When we refund

We’ll provide a refund or wallet credit where:

• a consultation fails to connect, or is interrupted, due to a fault on our side — for the affected minutes;
• an astrologer does not join a session you started — for that session;
• you’re charged in error, or twice, for the same recharge or session — for the erroneous amount; or
• a recharge is debited but the balance never reaches your wallet — for that recharge.

4. What we don’t refund

• Consultations that were delivered as described, simply because you disagree with the guidance. Readings are interpretation and opinion — see our Terms of Use.
• Minutes already used in a completed consultation.
• Promotional or bonus credit — it has no cash value and is never paid out.

5. Unused wallet balance

Money you’ve added stays in your wallet with no expiry. If you’re closing your account and have unused paid balance, write to us before deleting the account and we’ll review a refund of that paid balance. Promotional credit isn’t refundable.

6. How to ask, and how long it takes

Email support@astrokshetra.co from the contact on your account, with the date of the recharge or session and what went wrong. We aim to acknowledge within 2 working days and resolve within 7 working days. Approved refunds go back to your original payment method; wallet credits appear in the app.

7. The app stores’ policies

Because recharges are processed by Apple and Google, their refund policies also apply, some refunds may need to be requested through them, and their processing timelines are in addition to ours.

8. Changes to this policy

We may update this policy. We’ll change the date above and, for significant changes, notify you in the app. This policy forms part of our Terms of Use.

9. Contact